Privacy Policy

Introduction

Red Dot Jewels are a heritage jewellery brand bringing the best of designer jewellery to the UK and beyond. Our jewellery collections can be purchased via our flagship store in located in Pinner and via our website.  This privacy policy explains how Red Dot Jewels uses and protects any information that you give Red Dot Jewels when you use this website.

Red Dot Jewels is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Red Dot Jewels takes customer privacy very seriously and does not pass on any information to third party suppliers. Our database of email addresses has been built from customer purchases both in store or online, if they signed into our visitor book, via our website sign up form, or if you have contacted us stating you would like to be kept informed of our events. We use a GDPR compliant marketing platform Mailchimp for our mailing list. This is only used to contact you for marketing purposes, if we have a sale, event or are launching a new collection. You can unsubscribe from this list at anytime via a link provided in all emails.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Website Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, quiet and busy times, and locations that clients might search us within. It helps us keep an eye on how our website is doing and how much traffic we are gaining at any one time. Aside from our own colleagues, we do not do anything else with this information, do not advertise it online, and do not discuss/share it with anyone apart from Red Dot Jewels. Google has their own GDPR policy which can be found here.

Cookies are also used for our website security protection plugin (called iThemes). This plugin reads IP addresses so that it can better secure the site – and offers an IP blacklist/whitelist to protect our site from being hacked.

You do have the option to disable cookies in your browser if you so choose, by finding your settings and following these instructions. This should not affect the functionality of the company website, but could affect other sites you may visit.

Emails from the Contact Enquiry Form

Our Contact Enquiry Form is a simple way for you to send us details of the service you require from us or to sign up to our mailing list. The information provided is only used by Red Dot Jewels personnel for responding to your enquiry or adding you to our marketing emails (if this is what you have requested).

Only our colleagues process this information to respond to enquiries, and information does not leave our office. We do not store these emails on a database, or do not use them for mailing lists, and only ask for the information needed to provide an estimate.

We never send unsolicited emails to our clients, and will only contact you in regards to any services you request from us. Emails are only backed up onto local disk drives and are not accessible to anyone who is not a company employee.

We do not share these client emails or email addresses with any external parties, unless we receive express permission from the client to do so (such as when forwarding on a message at their request).

Invoice System

We hold names, company addresses, telephone numbers and email addresses from our clients on our paper invoice system. This is only used for accounting and tax purposes. Under the GDPR we are not required to ask for consent to send invoices and other transactional emails to customers. We only use this personal information internally and do not share any information with other businesses or for marketing reasons. Our invoice are locked away securely everyday.

The ‘Right to Be Forgotten’

Under the new GDPR, individuals can now request the ‘right to erasure’. If for any reason you’d like to have your personal data removed from our systems, it is your legal right to request this and for us to comply within 1 month. We will provide a report to show you this has been done. For more information from the ICO regarding the ‘right to erasure’, please see here.

You can easily request a data report or deletion by emailing us on info@reddotjewels.com or by going in and deleting your account with us. Alternatively, you can unsubscribe from our mailing list directly from within one of your emails from us.

You may request details of the personal information which we hold about you. If you would like a copy of the information held on you please write to info@reddotjewels.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.