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FAQs
Yes, all our jewellery has a 1 year warranty.
This covers any issues with the jewellery.
The warranty does not cover normal wear and tear, or loss/theft. To claim the warranty, please contact our customer care with your receipt and an image of the jewellery. Our team will guide you through the repairs process.
Yes we do!
All information about our international shipping can be found on our website:
https://www.reddotjewels.com/pages/delivery-charges
If you would like to return your item within 14 days of purchase then simply send us an email saying that you would like to return the item within this time. You must email weborders@reddotjewels.com or call us/WhatsApp on +447591161888 to notify us.
All information about our returns & exchanges can be found on our website:
https://www.reddotjewels.com/pages/shipping-and-returns
Yes, we offer customisation services on most of our jewellery. Custom orders typically take 4–6 weeks to complete.
To get started or for more details, please contact our styling team:
Email: info@reddotjewels.com
WhatsApp or Call: +44 7932 027 777
Once your order has been dispatched, you will receive the tracking details via email.
If you haven’t received your tracking information, please contact our online team for assistance.
WhatsApp or Call: +44 7591 161888
Email: weborders@reddotjewels.com
No, our jewellery does not tarnish. All our pieces are nickel-free, which helps prevent tarnishing over time. They are also lightweight and comfortable for everyday wear.
If you have any questions, please don’t hesitate to get in touch with us. Our team will be happy to assist you.
Online Orders & Support
WhatsApp or Call: +44 7591 161888
Email: weborders@reddotjewels.com
Bridal & Styling Team
WhatsApp or Call: +44 7932 027777
Email: info@reddotjewels.com
Bridal & Styling Team
WhatsApp or Call: +44 7932 027777
Email: info@reddotjewels.com
To keep your jewellery looking its best, gently wipe each piece with a soft microfibre polishing cloth, or a dry cloth after every wear. This removes oils, sweat, and dust, helping to preserve its shine and finish.
Always store your jewellery in the original box or a soft pouch. For extra protection, consider keeping pieces in separate compartments or wrapping them in a soft cloth to prevent scratches and tangling.Avoid exposing your jewellery to chemicals such as perfumes, hairsprays, deodorants, and water, as these can dull the finish.
It’s also important to remove your jewellery before swimming, bathing or exercising. Prolonged contact with water and sweat can affect the appearance and longevity of your pieces.
UK Standard 2nd Class Delivery
3-5 working days delivery time
UK Standard 1st Class Delivery
2-3 working days delivery time
UK Special Delivery
1-2 working days delivery time
Yes, we do! Our team is happy to assist you with bulk orders.
Contact us:
Call or WhatsApp: +44 7591 161888
Email: weborders@reddotjewels.com
Please note that bulk orders are subject to our specific terms and conditions. Pre-orders for bulk orders may take 3–6 weeks to be delivered.
Due to recent increases in Sterling Silver rates, our prices have been updated accordingly. Displayed prices are starting prices and may vary depending on design, weight, and customisation.
Please note that all prices displayed represent starting prices. Final pricing may vary based on design details, silver weight, and any bespoke customisation.
We sincerely appreciate your understanding and thank you for choosing us for your special moments.










